Return Policy

  • No returns allowed on coffee due to its perishable nature.
  • If you are unsatisfied with your product or there is an error with your order, please contact us first at info@philipstarkcoffee.com. Do not ship the item back to us for return. We reserve the right to refuse any returns or refunds.
  • For all other products, returned product must be unused and in perfect condition. Please contact us within 30 days of purchase. No returns allowed after 30 days. Always keep your receipt.
  • Used products with a manufacturer’s defect can be returned, with receipt, for exchange or refund within 30 days of purchase.
  • Broken glassware/mugs cannot be returned (with the exception of an obvious manufacturer defect or damage in shipping).
  • For items that have a manufacturer’s warranty, please refer to the warranty card that accompanies the product for service, support and the manufacturer’s return policy.
  • Please be aware that much of the equipment we sell is only intended for home use. By using it for any other purpose, it most likely will void the manufacturer’s warranty. These items must be returned according to the manufacturer’s return policy with all original parts, accessories and manuals and must be re-packaged in the original retail display box.
  • Items that we have authorised to be shipped back to us, must be sent in their original package at your own cost. Please ship all returns via a courier or mail service that provides insurance and tracking.
  • Please note that you are responsible for paying the shipping costs for returning merchandise to us. We cannot accept collect or postage-due return shipments and are not responsible for uninsured packages that are lost in transit.
  • If a returned item is lost or destroyed in transit, you will not be credited for the return. We highly recommend that you insure the return shipment, as you will be responsible for the package until we receive it in good condition.
  • Upon receipt of your returned merchandise in the described condition, we will promptly process your refund in the manner in which we received it.
  • A minimum of 2 shipments is required when customers subscribe in order for the customer to receive the 10% discount on subscription orders.